MEMBERSHIP POLICIES & GUIDELINES

We reserve the right to enforce all YMCA policies. Failure to adhere to any and all of these may result in loss of membership privileges. Please ask your friendly Member Services staff if you have any questions!

YMCA Check In

YMCA members and community participants are required to check in at the Welcome Desk at each visit for security purposes. Membership photos or photo ID is required.

Membership Cards & Photo IDs

Safety is the cornerstone of our facility operations, and member cards (and photo IDs) are essential tools to maintaining safety at all Y locations.

All members 8 years and older receive membership key tags. Members under 8 years old must be accompanied by a parent or caregiver who possesses a membership card. Youth <8 years will be checked in manually.

We require that all members, adult and children have a current photo on file in our system. Having pictures of adults and children in our software system ensures those entering into the Y are who they say they are and that our children are with the adults identified on their membership unit.

Your membership key tag is very important. Please keep track of it and present it at the welcome center every time you enter a Y location. If you happen to arrive without your card, you may show another form of photo ID such as your driver license to secure entry. The barcode, located on the back of your card, may also be entered into your smart phone/watch using the Oshkosh Y app.

If your card does not scan, we will verify your membership by other means, such as an additional form of identification, while you wait. If we find your membership is not current, you may not enter the Y.

Never loan your Y card or transfer your membership to someone else, these actions are grounds for membership privileges suspension.

Nationwide Membership Program

Nationwide membership offers members access to more than 2,700 YMCAs all over the country. Valid for full facility Y members. Nationwide member visitors must use their home Y 50% of the time.

Sex Offender Policy

To help enhance the safety of the members, guests and staff in our facilities, the Y monitors the sexual offender registry. Persons on the registry will not be eligible for membership, guest access or program participation with the YMCA.

Membership Guest Privileges

Depending on the type of membership you select, the Oshkosh Y primary member may share a guest pass with a nonmember or family member. The Oshkosh Y members must be present and remain at the Y during their guest’s visit.  Refer to the full YMCA guest policy for more information.

Refunds & Credits

Credits and refunds are given for the following reasons:

1. Medical condition prevents you from participating

2. YMCA cancels the class (excluding weather cancellations)

3. You transfer to a program with a lower price

4. Credits expire one year from the date of issue. Please see the member service desk if you need a credit or refund.

Cancellations & Closures

All cancellations and facility closures are posted to our website, app, and social media sites. Reminder that programs canceled due to inclement weather are not refundable.

Bank Draft Cancellation

To cancel your membership, please stop at the Member Service Desk a minimum of two business days prior to your draft date to complete your cancellation request.

The monthly draft plan is a continuous membership and will continue until notification to the Y is confirmed.

We cannot refund the prepaid portion of your membership. Cancellation of membership is not necessarily cancellation of Annual Campaign deductions and vice versa.

Member rates are available to individuals who maintain their membership status throughout the entire program duration. If member status changes during a program session, you will be responsible for the prorated, general public rate.

Bank Changes

Please allow 30 days for all bank changes to go through. 

Membership/Account Change request for drafts on the 1st of the month must be received by the 25th of the month prior to when you wish to make the change effective. Membership/Account Change requests for drafts on the 15th must be received by the 10th of the month. The Y is not responsible for any service or overdraft charges.

Membership Rate Changes

Membership rates are subject to change. Members who age into a different membership category will be automatically transferred to the new category and drafted at the new rate.

All active members will be notified in writing should the Y impose an organizational rate change. 

Unpaid Fees

Following one month of unpaid membership fees, the Y reserves the right to suspend/hold/terminate membership privileges. The membership will be cancelled if payment has not been made prior to the following draft date. To rejoin or use any Oshkosh Y facilities or programs, all past due fees must be paid in full. Credit Card declines will result in a $10 return fee and Debit/EFT returns will result in a $30 return fee being added to your account. This fee is not removable or refundable. We may continue to run declined payments through at our discretion.

Membership For All Financial Assistance Program

The YMCA provides membership and program services to anyone regardless of ability to pay. Financial assistance is made possible through contributions to our Annual Campaign and the Oshkosh Area United Way. 

Program Fees & Payments

Full class fees must be paid at the time of registration to guarantee your spot. Declined or returned payments must be paid within 48 hours to ensure your participation in YMCA programs.

Informed Consent For Program and Recreation Participation

All forms of physical activity involve a risk of injury. By voluntary participation in YMCA programs and activities, you assume and accept any and all risks of injury related to that activity.

On Hold

You can place your membership On Hold for up to 3 months with no dues due to a medical event. This on hold option allows members to temporarily suspend a continuous bank draft. Written notice must be provided 5 days prior to membership draft date. Regular monthly rates will resume once the hold date is complete. Seniors ages 65+ may also place their membership on hold if they relocate for part of the year. Special circumstances will also be considered by the membership director. 

Please embrace the family friendly environment of your Y. Any clothing considered an undergarment should not be worn alone. Sports bras are considered an undergarment. Members cannot wear inappropriate, immodest, or sexually revealing attire. Swimsuits are only to be worn in the pool areas. Dress pants, jeans or other items with rivets, buttons or zippers that may damage the upholstery are not allowed.

Shirts and closed-toed shoes are required in all Health & Wellness areas (which includes indoor track and gyms). Certain classes may be exempt from wearing shoes if specified by an instructor. All other group exercise classes and areas within the wellness center do require closed toed shoes for safety. 

• All members much present their membership card at the Welcome Desk each time they enter. Guests must register and show photo ID with Member Services Desk to gain access to facility.

GUEST POLICY: Depending on the type of membership you select; the primary member may share a guest pass with a nonmember or family. The Oshkosh Y member must be present and remain at the Y during their guest’s visit. A PHOTO ID is required of a guest age 14+ and each guest household is limited to 3 visits per calendar year. Please register your guest as the Front Desk upon arrival. A full policy guest is available on our site.

• Members and guests age 7 and under must be accompanied by a parent/caregiver in the facility, unless in an organized program. This includes track, soccer and ice arenas, and gymnasiums.
• Members and guests age 8 and older may be in the YMCA facility without a parent/caregiver. The YMCA is not responsible should they be left alone on the property, unless they are enrolled and participating in an organized YMCA program.
• All persons are expected to behave in a way that shows respect and caring for others. 
• The Y reserves the right to take photographs of members and guests participating in YMCA activities to be used in promotional literature.
• Members and guests are to identify themselves to staff when asked.
• The Y is not responsible for any accidents. All individuals participate at their own risk. Please immediately report any accident or emergency to the Member Service Desk. Our staff is trained to assist in emergency situations.
• Service animals that are trained to do work or perform tasks for the benefit of an individual with a disability is allowed in our facilities. Emotional support animals, comfort animals and therapy dogs are not service animals under ADA, and therefore not allowed in our facilities. Pets and all other species of animals or dogs that are not service animals as not allowed in our facilities.

Track

• Must be High School age or older to use the track.
• Children 7 and under must be within arms’ reach of their parents.
• Children 8 and older must be within parent’s view while on the track.
• Follow directional signage.
• Walkers on inside lanes, runners on outside lanes.

Gym

• NO food or drink allowed in the gym. Covered water bottles only.
• Full court basketball is not permitted during open gym times.
• No dunking or grabbing on the rims or nets at any time.
• Proper athletic attire and non-marking athletic shoes must be worn in the gym.
• Please return all basketballs to the ball racks when finished playing.
• NO kicking or inappropriate use of equipment or balls, and keep balls away from ceiling, lights and walls.
• Be respectful of others by refraining from use of profanity, fighting, excessive yelling, unnecessary aggressiveness, and unsportsman-like conduct.
• All members, of any age or skill level, are allowed equal opportunity for gym use and to become involved in any activities taking place during open gym.

Locker Rooms

• Men’s (male 18+) and Women’s (female 18+) are reserved for adults ages 19 and older only. For the respect and comfort of all members, youth under age 18 should use the Youth Locker Rooms.
• Universal Changing Rooms provide accessible and inclusive space for every member and guest. And while those two goals - accessibility and inclusiveness - are paramount, so is privacy and safety. With our Universal Changing Rooms, all these goals are realized in one space.
• Adults with children of the same gender and anyone under age 18 are to use the appropriate Youth Male (Boys) or Youth Female (Girls) locker rooms. 
• Lockers are for daily use only. Unauthorized locks left overnight will be cut and contents removed. Permanent lockers in the Men’s and Women’s locker rooms may be rented for a monthly fee. 
• Please lock your items in a locker.
• Cell phone and camera use of any kind is strictly prohibited in the locker rooms and changing rooms for the safety of all.

Lost & Found

• The Y is not responsible for lost, stolen, or damaged items. The lost and found is located at the Member Service desk. We will keep items for 2 weeks. If not claimed, they will be given to local charity.

Non-members who would like to visit the YMCA may purchase a day pass. Day passes are available for purchase at the front desk of our 20th Ave and Downtown branches. Please present your photo ID upon arrival. See below for pricing. 

View Day Pass Prices

Photography of any kind within the YMCA or site will not be permitted without prior consent.  In instances in which permission is granted, the images must exclude any individual(s) who have not previously signed a YMCA Photo Release Form. Failure to support this policy may result in the confiscation of the photographic/video image and the involvement of law enforcement.

OSHKOSH COMMUNITY YMCA RELEASE AND WAIVER OF LIABILTIY AND IDEMNITY AGREEMENT

The Oshkosh Community YMCA is founded on Christian principles and values and prohibits inappropriate behavior and conduct. This includes, but is not limited to, profanity or abusive language, inappropriate or revealing attire, smoking, use of alcohol or drugs, sexually explicit conversation or behavior, any sexual contact with another person, harassment or intimidation, the removal of YMCA property, carrying or concealing a weapon or criminal conduct of any type. Such inappropriate behavior or conduct is unacceptable, and the YMCA consequently retains the right to deny memberships to its applicants and to revoke membership of any current member or participant at its sole discretion.

In addition, the YMCA reserves the right to deny access or membership to any person who has been accused or convicted of any crime involving child and/or sexual abuse, has ever been convicted of any offense relating to the use, sale, possession or transportation of narcotics or habit forming and/or dangerous drugs or is presently or habitually under the influence of dangerous drugs or chemicals, narcotics or intoxicating beverages.  THE OSHKOSH COMMUNITY YMCA TAKES A NO TOLERANCE STANCE FOR ANYONE REGISTERED AS A SEXUAL OFFENDER.  ALL YMCA MEMBERS ARE SCREENED AGAINST THE NATIONAL SEX OFFENDER REGISTRY.

Nationwide Membership: By participating in the YMCA Nationwide Membership Program, I agree to release the National Council of Young Men’s Christian Associations of the United States of America, and its independent and autonomous member associations in the United States and Puerto Rico, from claims of negligence for bodily injury or death in connection with the use of YMCA facilities, and from any liability for other claims, including loss of property, to the fullest extent of the law. 

Members and guests are encouraged to take responsibility for their personal comfort and safety by asking any person whose behavior threatens their comfort to refrain from such behavior. Anyone who feels uncomfortable in confronting a person directly should report the behavior to a staff person or the building supervisor on duty.

The YMCA is committed to providing a safe and welcoming environment for all members and guests. To promote safety and comfort for all, all individuals are asked to act appropriately always when in our facility or participating in our programs. In further consideration of being permitted to enter the Oshkosh Community YMCA (hereinafter referred to as the Y) for any purpose including, but not limited to, observation or use of facilities or equipment or participation in any off-site program affiliated with the Y. The undersigned hereby agrees to the following:  THE UNDERSIGNED hereby releases, waives, discharges and covenants not to sue the Y and all branches thereof, its directors, officers, employees and agents (hereinafter referred to as releasees) from all liability to the undersigned, his personal representatives, assigns, heirs and next of kin for any loss or damages and any claim or demands therefore on account of injury to the person or property or resulting in death of the undersigned, whether caused by the negligence of the releasees or otherwise while the undersigned is in, upon or about the premises or any facilities or equipment therein or participating in any program affiliated with the Y.  THE UNDERSIGNED hereby agrees to indemnify and save and hold harmless the releasees and each of them from any loss, liability, damage for cost they may incur due to the presence of the undersigned in, upon or about the Y premises or in any way observing or using any facilities or equipment of the Y whether caused by the negligence of the releasees or otherwise.  THE UNDERSIGNED hereby assumes full responsibility for all risk of bodily injury, death, or property damage due to negligence of release or otherwise while in about or upon the premises of the Y and/or while using the premises or any facilities or equipment thereon or participating in any program affiliated with the Y.  THE UNDERSIGNED further expressly agrees that the foregoing Release, Waiver, and Indemnity Agreement is intended to be as broad and inclusive as is permitted by the law of the State of Wisconsin and that if any portion thereof is held invalid, it is agreed that the balance shall, notwithstanding continue in full legal force and effect.  UNDERSIGNED has read and voluntarily signed the Release and Waiver of Liability and Indemnity Agreement and further agrees that no oral representations, statements, or inducement apart from the foregoing written agreement have been made.

Photo/Talent Release: I hereby irrevocably release, consent, and allow the YMCA and its agents to use my photograph/likeness/voice, as it pertains to my participation with the YMCA, in any manner for promotional efforts without expectation of any reimbursement in connection with its use.

Credit Policy:  Activities that are canceled by reason of the participant will be accessed a $15 refund processing fee or given a full credit toward any YMCA activity or membership.  There are no credits given for individual classes missed.  The YMCA reserves the right to cancel a class when it does not meet the minimum enrollment requirement. You may call or drop by the 20th Ave location (920-230-8439) or the Downtown location (920-236-3380) to request your refund.

Permission to Provide Necessary Treatment or Emergency Care:  In the event parent/guardian cannot be reached in an emergency and an individual age 17 or younger needs emergency care, I hereby give permission to the qualified personnel selected by the YMCA to request treatment; to release any records necessary for insurance purposes; and to provide or arrange necessary related transportation for me/my child. In the event I cannot be reached or cannot respond in an emergency, I hereby give permission to administer treatment, including hospitalization, for the person who I am registering. Gift Certificates are non-refundable. Gift Certificates which are received as a donation are non-transferrable and cannot be exchanged for cash.